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UAE to ease telecom services access to disabled

ABU DHABI, April 15, 2015

UAE’s General Authority for Regulating the Telecommunications Sector (TRA) has instructed the nation’s licensees to allow people with disabilities easier access to telecom services in order to completely benefit from them.

This effort also includes ensuring that the principle of equality is applied, making equal opportunities available between various societal demographics and segments.

The instructions state the importance of the active role played by the telecommunications sector in the provision of these services, which contribute to the social integration of people with disabilities.

“The direction taken for people with disabilities is part of our social responsibility programme in the country,” said Hamad Obaid Al Mansouri, TRA director general.

“By providing such services, we are prompting these citizens to take advantage of the remarkable evolution and rapid growth of the UAE’s ICT sector. We urge licensees to diversify their methods of providing smarter services, in order to provide accessibility to all segments of our society, including those with disabilities.

“We aim to provide all the reasons that allow us to successfully become leaders in the field of national services for people with disabilities we have a firm belief of taking advantage of all competencies and human resources we have in the UAE who can partake in engaging in the industry’s comprehensive and integrated development process,” Al Mansouri added.

 The UAE TRA will ensure that no obstructions interfere with the provision of services for this group, and that licensees provide services to ensure that all segments of society are included fairly.

The TRA will conduct surveys targeted specifically towards people with disabilities to determine the extent of their satisfaction and happiness with the services.

They will also be given priority in the completion of their transactions. All employees in the sector will be trained on the various services, solutions and products that are designed to understand the needs of people with disabilities. – TradeArabia News Service




Tags: UAE | telecommunications | TRA |

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