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Al Mansoori ... promoting people interaction.

UAE mGov updates government portal

DUBAI, July 7, 2015

UAE mGovernment has updated the country’s official government portal (government.ae) in a move to develop the delivery of government services to the public through digital and smart channels.

 These changes mostly came in response to various suggestions from public which were sent through a discussion forum, UAE government blog, as well as social media platforms including, amongst others, the government’s accounts on Facebook and Twitter.

In order to involve the largest possible number of users, mGov launched a special questionnaire to collect people's opinions about the portal in terms of form, content and functions, with the questionnaire being offered through a link located on the portal itself.

The survey included questions to users to help determine their expectations of the portal, especially with regard to ease of use, access and wealth of content. To entice users to complete the survey and provide the best feedback and suggestions, five awards have been allocated for the five best developmental proposals which contribute either in terms of content or in terms of design and services being offered.

"We are trying through this questionnaire to embody the principle of e-participation that promotes interaction between the government and the public and makes everyone a partner in improving our services,” said Hamad Obaid Al Mansoori, director general of the Telecommunications Regulatory Authority.

"We want to receive the largest possible number of comments and responses, and we promise users of the official government portal that their comments will reach our teams who will then work on analyzing the public’s feedback. As such, turning it into practical recommendations and programs to improve the performance and development of e-services. We are confident that users are the best stakeholders to express their needs and expectations with regard to mGovernment," he added.

The portal of the UAE with its fresh design and new services, as well as changes in the layout and colour scheme, reflects the national identity of the UAE. It also offers comprehensive and detailed information on the services provided by all ministries and government entities for various users including individuals, businesses and visitors to the UAE.

The portal provides a reliable source for everything related to the history, culture and heritage of the country as well as major tourist attractions. It allows for the possibility of direct interaction with users through an engaging platform.

The new e-portal provides a full range of communication channels, including a complaints and suggestions system and social networking accounts for all government agencies, as well as a blog and an open forum for constant participation. – TradeArabia News Service




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