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Avaya helping Emaar boost growth with digital buying experiences

DUBAI, October 17, 2021

Avaya, a leader in customer experience solutions in the Middle East and Africa, is helping Dubai developer Emaar Properties to fast-track growth with digital real estate buying experiences powered by Avaya Spaces, its workstream collaboration platform for the digital workplace. 
 
Using Avaya Spaces, Emaar Properties is now providing immersive video consultations between its property experts and prospective buyers. 
 
The solution enables Emaar Properties’ website visitors to instantly initiate video sessions with an expert to enquire about any property, before progressing through a seamless and secure digital buying experience.
 
Taking full advantage of Avaya Spaces’ capabilities, the video consultation solution takes place through an easy-to-use browser-based interface that delivers seamless interaction over video, voice and chat, while enabling agents and buyers to easily send and receive files or screen share.
 
And to ensure security compliance, every video session creates a unique browser address, which expires after a certain period of time. Data shared via the chat function during these video consultations is encrypted, and is deleted at the end of the call.   
 
Avaya Spaces offers evolved Unified Communications capabilities via a user’s preferred device, with AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS (Communications Platform as a Service).
 
The service is designed to be always-on, so that prospective buyers can launch video consultations anytime. 
 
If a video session is initiated and no property expert is available, the buyer is placed in a virtual waiting room. They are then automatically connected with the next available expert.
 
Avaya International's President Nidal Abou Ltaif said: "Emaar Properties’ track record as a real estate pioneer is based on the memorable experiences that it provides to the owners and residents of its developments."
 
"And now, the company is delivering a digital buying experience that preserves the all-important human touch of a face-to-face transaction. We’re proud to be supporting Emaar Properties in its use of open platforms to advance the industry," stated Ltaif.
 
The solution composed by Emaar Properties will be on display on Avaya’s stand at Gitex Global 2021. 
 
Avaya’s presence at Gitex comes in partnership with Future Technology, Gulf Applications, RayCom Technologies, Sestek, Summit Technology Solutions, Toolwire, Topaz and Verint Systems.



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