Dubai eGovernment seeks customer feedback
Dubai, November 2, 2010
Dubai eGovernment has launched an online customer survey on Dubai.ae to measure customers’ ICT usage for completing their transactions with local government departments and gauge their satisfaction with government online services.
The survey, which is exclusively targeted at Dubai based citizens and residents, calls upon university students, working professionals, home-makers and retirees to ensure their opinion counts most for future planning and delivery of newer online services.
Commenting on the survey, Ahmed Bin Humaidan, the director general of Dubai eGovernment, said: “It is in line with the directives of Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and PM & Ruler of Dubai, for an integrated and transparent government that meets the needs of citizens, residents and businesses.'
'It also aligns with our ‘Customer Comes First’ strategy which ensures that we listen carefully to what our customer wants, before we engage and act upon their responses to deliver new customer-focused government services,' he stated.
The first part of the survey measures the customer’s ICT skills, access to the Internet, opinion on cost and quality of internet access.
The second part measures personal and business usage of the internet to gauge popularity and usage of social networking, online banking, online tickets & travel, online educational courses, online job search, and company usage of the internet for government services, while the final part of the survey measures most used government services online, reasons for usage/non-usage of government services.
The customer surveys which can be accessed from either the top or bottom banner of Dubai.ae – the official portal of Dubai government; or www.deg.gov.ae – can be undertaken completely online in either English or Arabic with separate surveys targeted at Dubai-based students, working professionals and home-makers/retirees in Dubai.
'We assure our customers that their opinions are extremely valuable to us and their responses will be used for statistical and analysis purposes in an anonymous manner,' Bin Humaidan added.-TradeArabia News Service