UAE launches customers service charter
Abu Dhabi, May 24, 2011
The UAE government has launched an integrated customer service charter aimed at raising the standards of excellence and competitiveness in the government to match global standards.
The charter for the ministries and federal bodies is in line with the global best practices in service excellence across the public and private sectors.
"The excellence in government services is a strategic priority for the UAE and a duty for all those working in the federal government, said Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, after launching the charter.
It is part of the Emirates Government Service Excellence Programme launched by Sheikh Mohammed last year to improve the efficiency of public services.
The charter was prepared in accordance with global best practices adopting concepts of excellence in customer service as followed by the hospitality industry, and efficiency in performance that marks the banking sector.
It highlights the rights and duties of customers including the professionalism of service delivery, speed of service delivery, performance, and personal treatment, among others.
Under the programme, all government service centres will be classified on the basis of a set of criteria, including swiftness of transactions, availability of information, diversity of channels of delivery and innovation, he added.-TradeArabia News Service