Dubai eGovernment call centre success
Dubai, July 16, 2011
Dubai eGovernment has received a monthly average of 20,000 inquiries about online services of Dubai government entities in the first half of this year by its unified contact centre AskDubai.
This indicates the success of the call centre as an effective unified point of contact providing information services through multiple channels.
“AskDubai embodies eGovernment’s core vision based on easing the lives of citizens, residents, visitors and businesses as it plays a significant role in enhancing the quality and efficiency of the government services provided to various sections of society in the emirate, in both Arabic and English,” said Ahmed Bin Humaidan, director general of Dubai eGovernment Department.
“The centre’s mechanism of work is based on enhancing the communication of customers with the participating government entities and replying to all their inquiries through a group of highly experienced and skilful specialists.”
“We are happy about the growing interest of Dubai government departments and entities to adopt this shared service, which is expected to achieve a remarkable growth over the few coming years as a source of information for the public about the services provided by government entities,” he added.
“These results clearly show the rising pace of eTransformation in Dubai and the growing response of customers to the adoption of online services for completing their government transactions on one hand and increasing their trust in the efficiency and security of these services on the other,” Bin Humaidan concluded.
AskDubai is a 24/7 open line that allows the public to communicate with any participating government department or inquire about any online service or information related to its scope of work in Arabic and English.
The centre is unique for providing a comprehensive spectrum of channels that enables the public to submit complaints or suggestions or inquire about online services. – TradeArabia News Service