Bahrain ministry plans feedback survey
Manama, September 3, 2011
Bahrain’s Ministry of Works plans to carry out a survey of 5,000 people in Bahrain to measure how it is doing with Bahrain’s residents.
“By measuring the opinion of the people of Bahrain we will be given a truly valuable indicator of what we are doing well and what we need to improve,” said Nayef Omar Al Kalali, the Undersecretary of the Ministry of Works.
“The Ministry can only help Bahrain achieve its’ 2030 vision if it listens and responds to its customers,” he added.
The public survey project due to start in October this year is being delivered by the Ministry supported by ACK Solutions using a team of specially trained Bahraini students and the latest web based survey tools to question respondents across all of Bahrain.
“It promises to be the most comprehensive customer survey carried out in Bahrain by a Ministry yet,” said Ahmed Akber, founding partner at ACK Solutions.
Al Kalali also spoke of a series of internal and external surveys that have already been carried out at the Ministry of Works, with the help of ACK Solutions, that were helping the Ministry become a more customer focused organization at the cutting edge of both strategic implementation and process improvement in the region. – TradeArabia News Service