The outsourcing industry in the Gulf region is still at its nascent stage with many opportunities that need to be explored and overcome not just by one organisation, but collectively as an industry, said an expert.

“To attain or even aspire for excellence in Customer Care in business as well as government organisations, it is most important that organisations first realise the implications of implementing best practices in day-to-day functioning,” added Ricardo Langwieder-Görner, CEO of Bahrain-headquartered Silah Gulf (Silah), a leading contact centre and business process outsourcing (BPO) company.

He was speaking at the recent eighth Middle East Government and Business Customer Care Excellence Awards organised by the Middle East Excellence Awards Institute in Dubai.

“Once an organisation has successfully imbibed these practices in its cultural fabric, it will be one step closer in becoming a trusted partner for its target audiences,” Langwieder-Görner added.

Silah’s participation focused on a speaking opportunity at the event which focused on “Best Practices in Outsourcing Customer Service in the GCC region.”

“It gives me great pleasure to be a key speaker at this most prestigious event and for being given this platform to share my experiences of the industry. Silah has always tried to make Best Practices an integral part of its operations thereby aiming to achieve Silah’s vision for international growth and leadership position in the region,” Langwieder-Görner said.

The Middle East Excellence Awards Institute, for the past 20 years, has been focusing on the merits of excellence and honouring the best practices, outstanding and excellent contribution of leaders and organisations. – TradeArabia News Service