DSG to provide smart services to Dubai Media
Dubai, June 9, 2014
Dubai Smart Government (DSG) has signed a deal to provide Dubai Media with electronic and smart shared services.
The deal is aimed at upgrading Dubai government services and ensuring high-quality results and optimal use of government resources in its quest to transform to a smart government, said a statement.
It is aimed at documenting the mutual understanding of the support to be provided by DSG to Dubai Media including shared services such as Government Information Network (GIN), e-Complain, e-Suggest, SMS Dubai and e-Survey.
It stipulates levels and channels of customer support, training, maintaining data and the use of DSG’s ICT services and apps to improve or add new support services to Dubai Media.
According to the agreement, DSG will strive, when providing support services, to achieve the key performance indicators (KPIs) and operating objectives as agreed by the two parties through the supervision of the Customer Services Section at the Communication and Business Development Department and its follow-up of the commitment to the agreement with Dubai Media.
Ahmad Bin Humaidan, director general of DSG, said: “DSG has a sophisticated infrastructure and shared service systems that all government departments and authorities can benefit from. The signing of this agreement will open new prospects for future co-operation with DMI for using more of the shared services that DSG provides.”
He stressed that DSG’s commitment to harness all its potentials to support the government corporate development strategies with a view to providing an infrastructure that would support transformation to smart government and contribute effectively to Dubai becoming a smart city.
“We underscore DSG’s keenness on continuing to provide its various electronic and smart shared services to Dubai government entities including the government resources planning (GRP) systems, which run all Dubai Government’s basic back-office operations. Such electronic and smart services also includes GIN and the electronic service bus, our electronic infrastructure which connects 50 high-speed points of contact with government entities for the smooth and secure transfer of information in smart city Dubai. Our support underscores our commitment to provide sophisticated channels with the aim of consolidating the shift to smart government where DMI plays a key role in ensuring continuous provision of its services to society via smart and innovative channels,” said Humaidan.
Sami Dhaen Al Qamzi, deputy chairman and managing director of Dubai Media, pointed out that the shift to smart government in DMI would incorporate new smart electronic projects to be announced shortly in the field of productivity management and general performance of DMI’s multiple departments.
These projects are aimed at implementing all the phases and making all the necessary steps before the end of 2014, enabling all DMI’s internal services to become smart for the purpose of consolidating customer satisfaction and adopting the world’s best practices as per the highest quality and excellence criteria, by relying on the latest innovations, scientific studies and implementing the best technological practices and apps. - TradeArabia News Service