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Dubai Culture wins key ISO certification

DUBAI, December 10, 2016

Dubai Culture & Arts Authority (Dubai Culture), the emirate’s dedicated entity for culture, arts and heritage, has been awarded the international ISO ‘20000:2011’ certificate for IT Services Management following an in-depth review by independent business standards consultancy BSI Group.

The certificate - accredited by global IT service management forum ITSMF International - was awarded to Dubai Culture based on its standards in place for planning, implementing, operating and monitoring of its services management system, as well as the continuous review, periodic maintenance and constant improvement of its IT services.

Saeed Al Nabouda, the acting director general of Dubai Culture, said: "We are proud to have been awarded this important ISO certificate that recognises the best-practice approach applied to our IT systems."

This certificate underscores the efforts of Dubai Culture to move towards a smart government, and ensure the satisfaction of all visitors and exceed their expectations.

The 20000:2011 international accreditation for Information Technology - Service Management is awarded to institutions that abide by the ITIL standards of IT management and that are seeking to enhance the quality of their IT-services management. Overall, the award ensures the provision of efficient services to external and internal customers by organizations.

Mohamed Yousif Al Hammadi, the acting director of IT department at Dubai Culture, said: "The awarding of the ISO certificate is an important recognition of our efforts to continuously develop the IT infrastructure, as our well applied efforts to target younger audiences via smart initiatives that encourage year-long interest in its events and activities."

"This certificate represents a ‘stamp of approval’ for the quality of IT-related services as provided to employees, visitors and other important stakeholders," observed Al Hammadi.

Initiatives by the IT department recognised under IT Services Management include launching an updated Dubai Public Library smart application, tourist guide services for Dubai’s heritage sites, the Dubai Culture smart application, and the online creative platform Creatopia, he added.-TradeArabia News Service




Tags: ISO certification | Dubai Culture |

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