National Water Co in deal with Accenture
Riyadh, December 8, 2010
National Water Company of Saudi Arabia has awarded Accenture a contract to design and deploy a comprehensive IT solution for its water and waste water services in the cities of Riyadh and Jeddah.
Financial terms were not disclosed.
National Water Company has chosen to work with Accenture as it assumes responsibility for delivering water and waste water services across Saudi Arabia.
The company aims to modernise the infrastructure and introduce international standards of customer services. The cities of Riyadh and Jeddah will be the first two cities to benefit from the National Water Company’s program.
Under the agreement, Accenture will develop and implement a range of Oracle-based solutions that cover customer care and billing, a customer portal, enterprise asset management and middleware.
Accenture will provide maintenance and support of the new infrastructure for one year and will also be responsible for a change management program to help the company’s leadership and staff introduce new business processes.
“Our aim is to transform the quality of water services across Saudi Arabia’s major cities,” said Loay Al-Musallam, CEO of National Water Company. “Accenture is willing and able to commit to our ambitious timelines. They also bring a breadth of expertise in the utilities industry, including both technology and consulting.”
“National Water Company recognizes the role of data in maintaining reliable infrastructure and in providing more responsive consumer service,” said Omar Boulos, managing director, Accenture, Middle East. “We look forward to bringing both our core utilities infrastructure assets and our retail solutions to the National Water Company’s program.” - TradeArabia News Service