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Dubai Customs wins British Standards certification

DUBAI, February 21, 2015

Dubai Customs said it has won a major certification from British Standards Institution (BSI), the UK's first national standards body.

The International Standard for Service Excellence (Tisse) was awarded to Dubai Customs after completing the audit carried out for its processes, policies, services, employees and operational performance.

With this win, Dubai Customs has become the first customs administration in the world to get this coveted certification, remarked Mahboob Musabih, the director of Dubai Customs, after receiving it from Theuns Kotze, the regional director, Middle East and Africa, BIS.

Musabih pointed out that the international recognition came as a result of diligence and hard work that significantly advanced the quality of customs services and procedures, making them more user-friendly, more streamlined, and more reliable and timely.

"Dubai Customs managed to achieve great savings in the cost and time of its 180,000 clients, being served through 22 sea, land and air customs centres across Dubai, further placing the emirate as a favourite destination for many traders and investors around the globe," he added.

According to him, the accreditation was a solid proof that Dubai Customs was on the right track towards delivering services that go beyond the conventional customer satisfaction into creating public happiness.

"In Dubai Customs, we impart the spirit of innovation and creativity in all our business operations to come up with innovative customs processes and superior facilitations," he stated.

Lauding Dubai Customs on the award, Kotze said: "Dubai Customs showed immense dedication in making excellence a habit which has been clearly emphasised in the high rating in their assessment audit."

"It has set the benchmark for customs organizations globally as it is the first and only customs organization who has received this certification. This milestone is a testament of Dubai Customs’ commitment to providing excellent services," he added.

Ahmed Abdul Salam Kazim, the strategy and corporate excellence director at Dubai Customs, said: "We had taken lots of improvement initiatives mainly in matters of customer satisfaction, employee engagement and social responsibility, which proved to be very effective for our working environment and for the quality of our service delivery."

"Many policies were reviewed and updated, which clearly reflects the high level attained by DC’s business processes and regulations, in line with the UAE’s drives to incorporate innovation in all public and private sectors’ strategies and future plans," he added.-TradeArabia News Service




Tags: Dubai Customs | Certification |

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