Friday 20 July 2018

Sheikh Mohammed opens the centre. Image courtesy: Wam

Service 1 centre for govt services opens in Dubai

DUBAI, September 10, 2017

A Service 1 centre, combining the services of 14 government agencies to provide personalised services to customers, was launched at the Emirates Tower in Dubai by UAE Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum.

Sheikh Mohammed bin Rashid said the Service 1 centre is a model that will combine services on a single platform through one portal and with one employee representing 14 government agencies, a Wam news agency report said.

 "The centre will be a laboratory to test all the suggestions of the public and will include a platform to bring together the public with the government to discuss ideas on a daily basis," he said.

The Service 1 approach is based on two main objectives -- the visit and the service packages. The centre enables customers to experience integrated and efficient services in just one visit and offers a number of services of the 14 federal and local government agencies in the form of packages.

The centre started its first phase with three joint service packages; Mabrouk Ma Yak (newborn bundle of services), Mabrook Ma Dabrat (to serve new marriages and enable the couples to complete their marriage contract through one visit), and Employment Service.

Sheikh Mohammed stressed the need to consolidate this model as a unique identity for the UAE government. It supports the UAE's vision as a leading country in developing government work, transferring it to new levels of efficiency, and continuing work to enhance the level of government services, he said.

"We want the client to experience a different environment in the service centres, a comfortable and flexible one, employing advanced technologies and turning them into easy-to-use tools enabling the customer to get the service through one visit," he added.

Following the inauguration of the centre, Sheikh Mohammed witnessed the marriage of a young Emirati at the centre.

Sheikh Mohammed congratulated Omar Sultan AlOlama and Amal bin Shabib, who are the first couple to be married at the centre. The marriage ceremony was held in the presence of the couple’s families using the service package "Mabrook Ma Dabrat", which employs a smart technology to link the centre with an official in Dubai courts to complete the marriage contract according to the Islamic Sharia and legal procedures, Wam said.

Tags: Dubai | centre |

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