Almoayyed Motors, Bahrain's Ford, Lincoln and Mercury dealer, has been recognised by Ford Middle East for achieving 100 per cent certification for all its parts and service managers.

The dealership also recorded 100 per cent certification across retail sales operations.

"These achievements reflect the hard work of our team, their commitment to excellence in customer service and efforts in providing the best ownership experience of a Ford, Lincoln or Mercury vehicle," said Almoayyed Motors general manager Venkatesh Goud.

"This is something we can all be proud of and it drives us to go further in setting new milestones in our customer satisfaction efforts."

The parts team was also rewarded for their achievements in selling more original Ford and MotorCraft spare parts, exceeding their objectives by 60 per cent.

"We congratulate the team at Almoayyed Motors for their achievements," said Ford Middle East's regional customer services director Chris Noel.

"It is because of their constant efforts and passion that we have established high levels of customer satisfaction and a great reputation in Bahrain."

Ford also presented Almoayyed Motors parts manager Mario D'Costa with the '2008 Parts Purchase Objective' trophy for achieving 173 per cent over the target set for last year.

D'Costa also won the trophy for '2008 Outstanding Parts Marketing Efforts' by running 14 parts marketing campaigns.

"With the support of Ford Motor Company and through internationally recognised training programmes, we are working to bring the highest levels of customer satisfaction and quality in our processes, products and services," Goud said.

"We now have an excellent lineup of world class award winning products across the Ford, Lincoln and Mercury brands that are setting the industry trend globally,” he added. – TradeArabia News Service