Al Tayer tops Ford dealer rating
Dubai, May 5, 2010
Al Tayer Motors, the Ford, Lincoln and Mercury importer in the UAE, has achieved the highest customer satisfaction index rating among Ford dealers in the Middle East for 2009.
The distinction was achieved together with Premier Motors, Al Tayer’s subsidiary in Abu Dhabi and Al Ain.
The Ford Customer Viewpoint – a monthly market research study commissioned by Ford Motor Company – registered improvement in various areas in Al Tayer Motors’ after-sales and service operations that contributed to increased customer satisfaction.
Customer Viewpoint measures and tracks customer satisfaction levels with the sales and service experiences at Ford dealerships across the region.
"Receiving positive feedback from our customers is the best recognition of our efforts and encourages us to enhance our services continuously,” said Ashok Khanna, CEO of Al Tayer Motors.
Chris Noel, Ford Middle East's customer services director said: "We praise Al Tayer Motors on this achievement and for their dedication to consistently provide world-class customer services.”
“Al Tayer Motors’ commitment to raise the bar in customer satisfaction is evident in their ongoing training efforts and quality driven approach. They have done an amazing job in delivering the Ford Motor Company quality standards in their daily operations across all stages of the ownership experience,” he concluded. – TradeArabia News Service