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Nissan's new traing academy

Nissan launches new training academy

DUBAI, February 3, 2016

Nissan, a leading automotive manufacturer, has highlighted its commitment to excellence in customer service by launching its new and extensive training academy.

The training academy will operate from Nissan’s Dubai Training Centre, with courses held in the languages applicable to those spoken by the trainees and the training programmes will take varying degrees of time to complete. For a sales advisor, that could be one year and, for managers, between two and three years depending on the qualification being studied for, said a statement from Nissan.

Pre-training screening is carried out to ensure these programmes are entirely suitable for each trainee and the target Nissan has set itself is for every member of sales staff to be enrolled in specific courses during 2016, it said.

The company aims to take its quality of customer service to the next level with tailor made staff training programmes at its headquarters’ state-of-the-art training centre, which was opened in 2008 and, within four years, had seen its 2,000th graduate, added the statement.

The new Training Academy sees the enhancement of several key certifications in the roles of sales advisor, sales manager and fleet manager, as well as the launch of Front Line Coaching, bringing the total number of available courses to 26 for no fewer than 18 different markets, it added.

The company has partnered with industry experts to provide dynamic, standard-setting training programmes and curriculums, Nissan does stop educating once a qualification has been attained. Also, the company’s learning management system ensures constant assessment and assistance, with interactive learning tools that harness modern computing technology, it said.

Samir Cherfan, managing director of Nissan Middle East, said: “At Nissan we already have the best trained staff in the business but our continuous pursuit of even higher standards means that we always go further than anyone else in the pursuit of customer excellence.”

“Through dealing with unparalleled expertise in every aspect of the ownership experience, our customers remain loyal to Nissan and extending the training programmes for our staff even further means a better deal for everyone,” he added.

“Our manifesto of ‘Innovation that Excites’ is infused in everything we do, and that means constantly finding new and even better ways of doing things – it’s why Nissan Middle East has invested so heavily in its staff training and continues to do so,” he said.

“According to the Industry Syndicate, our customer satisfaction index is three points higher than the industry average, and that is testament to our efforts towards customer excellence,” Cherfan added. – TradeArabia News Service




Tags: | Dubai | nissan | Training academy |

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