Thursday 2 July 2020

Dewa’s smart adoption rate reaches 95pc

DUBAI, May 31, 2020

Dubai Electricity and Water Authority (Dewa) said that the smart adoption rate for its services has reached 95% and customers completed over 2.5 million smart transactions in the first quarter (Q1) of 2020.

Dewa has confirmed that customers can complete all their transactions using its smart channels, which are available anytime, anywhere to save them time and effort.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said that Dewa is one of the first government organisations in Dubai to have completed the transformation of all its services into smart services in 2014, noting that smart adoption of services is expected to reach 100%.

Dewa’s smart app gives customers a seamless experience, by combining several steps and procedures together. It offers an innovative concept in displaying services on the home page, reducing the hassle of searching and browsing.

On logging in, customers can immediately access various services such as activation, deactivation, and transfer of their electricity and water services, getting a Green Charger Card, Easy Payment, and request for a clearance certificate, among other services. Dewa’s website provides a seamless experience to users that enables them to access all services, information, and complete their transactions easily in a customer-oriented design.

Rammas, Dewa’s virtual employee that uses AI, helps customers complete several transactions such as bill payment, following up on requests to obtain electricity or water connection. It is available round the clock to answer written or audible customer enquiries in Arabic and English on Dewa’s smart app, website, Facebook page, Amazon’s Alexa, Google Home, robots, and Dewa’s verified account on WhatsApp Business.

Dewa’s Ash’ir video calling service using sign language, enables people of determination who have hearing difficulties to directly communicate with the call centre staff. Dewa also provides the Hayak written and visual communication service through its website for direct communication with the Customer Care Centre. – TradeArabia News Service


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