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Dewa's Smart Living helps net $14.3m in utility savings

DUBAI, February 20, 2021

Dubai Electricity and Water Authority's (Dewa) has achieved savings up to 179.5 million kilowatt hours of electricity and 67.7 million gallons of water, since its launch last July 2020. This is equal to savings of AED52.6 million ($14.3 million).
 
The Smart Living initiative depends on the smart grid data, Artificial Intelligence (AI), partnerships with the public and private sectors to help customers understand, monitor, and conserve their consumption instantly and proactively. This avoids unexpected consumption.
 
According to Dewa, smart adoption of the initiative has reached 100 per cent, while 1.24 million digital visits have also been recorded. 
 
The initiative reduced 15,643 tonnes of carbon emissions. Customer trust has increased to 92 per cent, while their satisfaction reached 98 per cent, it stated.
 
The initiative has improved the productivity of employees by 27 percent, while the service quality has reached 94 percent, it added.
 
Saeed Mohammed Al Tayer, the managing director and CEO of Dewa, said that the initiative supports its efforts to raise the awareness of customers about sustainability and conservation.
 
"It also contributes to Dewa’s efforts in reducing cost for customers, the carbon footprint as well as improving the efficiency, speed of internal operations, and providing smart added-value services that reduce time and efforts," he noted.
 
Al Tayer praised the positive response of community members towards these initiatives and also its use of the smart features that Dewa provides to encourage Dubai residents to follow a responsible lifestyle in the electricity and water consumption.-TradeArabia News Service



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