IT trends driving firms to ‘go digital’
Abu Dhabi, August 1, 2013
The convergence of social media, mobile computing, analytics and the cloud is transforming the way businesses operate, and companies that adopt available technologies to “go digital” will be better positioned to take advantage of rapidly shifting business opportunities and leap ahead of the competition, according to a new report by Accenture.
The Accenture Technology Vision 2013 report finds that because technology has become core to virtually every aspect of a business, every business is a digital business and that all senior leaders — not just CIOs — must be able to understand, embrace and drive value from new technologies that affect their organization.
Today’s software, for example, has the potential to change the very business model of a company or industry in the future, according to the report.
“Organisations and their leaders need to hit the reset button on how they use technology to drive market differentiation, deepen customer relationships, and deliver growth and profitability,” said Paul Daugherty, Accenture’s chief technology officer.
“Our latest Technology Vision report finds that the technology for accomplishing these business goals is available today, but that adopting a new digital mindset is required to harness the potential. The power and reach of converging IT trends such as mobility and cloud means that business leaders need to understand the implications of a software-driven, ‘connected everything’ world.”
The Accenture Technology Vision 2013 report looks at the future of enterprise IT and makes recommendations for how companies can take advantage of technology and software to improve their competitiveness, operations and business results. These include:
Leverage Technology to Create Digital Relationships at Scale : While technology gives organizations the ability to understand their customers better than ever, most enterprises are not taking full advantage of it to build deeper, richer relationships that can improve customer loyalty significantly.
“Businesses are at an inflection point enabled by new technologies that can take customer relationships beyond transactions and deliver more personalized interactions,” said Daugherty. “Effectively developing meaningful relationships at scale requires a real change in how companies approach these strategies and implement a new unified approach across IT and the business.”
Design for Analytics to Get the “Right” Data: Most of today’s enterprise software applications are designed for a specific function and capture only the data needed to complete that function. Organizations use existing data as an input to make strategic decisions — and often find that information gaps arise because important questions weren’t formulated when the applications were being designed. As a result the relevant data isn’t captured. What’s needed is a strategy that sees data more as a supply chain than a warehouse.
Take Advantage of Data “Velocity”: In addition to data variety and volume, companies now need to consider the third ‘V’ of data — velocity. Mobility and consumerization of IT are driving expectations for faster access to data and more insights from that data. In addition, a surge of new technologies — including high-speed data storage, in-memory computing, analytics advances, data visualization and streaming data querying — is accelerating the entire data cycle from insight to action and improving the enterprise’s ability to deal with greater data velocity.
Make Work and Processes More Social: The pervasiveness of Web-based social technologies like Facebook and Twitter and video tools like Skype and Google+ Hangouts has profoundly changed the way users communicate with one another. By embedding similar collaborative tools into their business processes, enterprises can take advantage of employees’ growing comfort with social networks to gain a new level of productivity.
Bridge the Last Mile of Virtualization With Software-Defined Networking: Controlling the flow of information in today’s digital business — where applications, systems, networks and communications channels are constantly changing — is one of the most challenging aspects of enterprise IT. Software-defined networking (SDN), where the network is managed through software instead of through hardware, provides a giant leap forward in enterprise flexibility.
Be Active — Not Just Defensive — With Security: Despite recent advances in security technology, safeguarding the digital business remains a challenge. The entry points for an attack are constantly expanding across more devices, more systems, more people and a broader infrastructure. As a result, optimal IT security needs to go further than prevention.
The Cloud Is Here – Now is the Time to Prepare the Enterprise: Technologies underpinning cloud are pervasive and here to stay, and the benefits are numerous: helping companies differentiate their business, get their products and services to market faster, enhance operational efficiency, and respond more quickly to new opportunities and challenges. The question for enterprises isn’t “why should we use cloud?” — but rather, “how should we use cloud?”
“The challenge for businesses in today’s digital landscape is to reimagine themselves in the context of an increasingly software-driven world,” said Daugherty.
“To succeed, organizations must leverage IT innovations to derive insights that enable them to optimize their enterprise, take advantage of emerging opportunities, strengthen customer loyalty, and deliver better business outcomes.” – TradeArabia News Service