Thursday 22 October 2020
 
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TECHNOLOGY

Why it’s important to build cloud fluency in your organisation...

DUBAI, 27 days ago

By Maureen Lonergan
Cloud computing has introduced a significant shift in how technology is obtained, used, and managed. It has given organisations the ability to trade capital expense for variable expense, operate at massive economies of scale, make agile capacity decisions, increase organisational speed and agility, eliminate spend on data centers, and go global in minutes. 
 
No matter what industry or type of business you’re in, cloud adoption requires that fundamental changes are discussed, considered, and supported across the entire organization – both within IT and non IT organisations. 
 
But how do you catalyze an entire organisation - specifically staff in non-IT roles - to embrace learning about the cloud and possibly even obtaining industry certifications in cloud technology? There is a clear and steep rise in demand for cloud skills, and it’s not just within your organisation’s IT department. 
 
From an infrastructure standpoint, synergizing your business with cloud technologies creates efficiencies across the organisation, and reduces cost. But with all departments utilising cloud applications, enabling your staff to share a foundational level of cloud knowledge, becomes a powerful business differentiator. As an advocate for, and someone who has developed education programs at a global scale for more than 20 years, I’m confident that cloud training will pay dividends for you and for your employees for many years to come.
 
Put more simply: Once all employees can speak the language of the cloud, can understand the capabilities of and what can be developed in the cloud, they get from idea to execution much more quickly and collaboratively. No longer does a business unit need to wait for IT resources to be available to develop a new customer experience improvement. With firsthand knowledge of the cloud, your staff can be empowered to think bigger than ever before. 
 
Building organisational buy in and enthusiasm 
Educating your organisation on the cloud – from top to bottom, and unilaterally – is one of many best practices I’ve observed in enterprises who have implemented and executed successful cloud strategies. By doing this, you’ll turn skeptical employees into organizational transformation champions, making a huge difference in how quickly your organization is able to leverage the cloud to deliver results.
 
The steps to building cloud fluency
There are six fundamental steps to successfully implement cloud fluency education and a culture of learning in your organization: 
1. Build your champions – Most organizations already have a wealth of institutional knowledge and cultural practices within its own walls, in tenured staff members. Activate these individuals to become champions for cloud adoption, and the learning culture you want to see within your organisation. Nominate champions from across the organisation, in diverse roles (not just managers or senior individuals), both IT and non-IT, invite their input, and give them permission to participate and lead. 
2. Vocal executive sponsorship – Change management is central to any new organisational program, large or small. It requires buy in from the most senior leaders, who lead the way in supporting organisational adjustments that will engender success for the cloud education program. It is also these leaders – and your champions from above – who will communicate to the organization the purpose and expected benefits of the change. Develop a clear communications plan that seeks to reach all levels of the organization with clear guidance about the cloud education program, how each employee will be involved, and how it will marry with their existing workloads. Initiate forums for feedback, questions, and open dialogue about what the program means to the business.
3. Train your people – Next comes the training itself. Select a training partner that aligns with your technology infrastructure to maximize the short- and long-term impact of the knowledge. Assess the current skill level of your employees to best design learning paths by role and skill level in your organization. From there, your training partner, in collaboration with your cloud education champions, provide a mix of digital learning, formal training courses with live instruction, immersion days, and hands-on labs. Bringing your people along for the journey, by providing them with training and pathways for development will drive greater staff retention and satisfaction, as well as improve productivity and collaboration.  
4. Share knowledge – During the training process, it is important to reinforce the learning and create a culture of learning within your organization. Your training partners can teach you “how to cloud” but your staff will be in the best position to teach you how to cloud within your organisation. Limit select pockets of knowledge and expertise by setting structured opportunities for people across the organisation to share their expertise, experiments, learnings, code, best practices, and failures. Your champions can be the catalysts to set these opportunities up and drive participation. Inspire friendly competition for staff to prepare for, and take industry-recognised certification exams, can drive up excitement and lead to the formation of cross departmental study groups. Further, these industry certifications serve to validate your employees’ skills, and increase confidence across the organisation.
5. Build and innovate – Put the knowledge to the test and have your teams roll up sleeves to become hands on with the cloud technology. Organize game days, hackathons, and digital innovator days. Ask your teams to build a website, create an API for some of your data, host a wiki, or build something else tangible that fits into what your teams already do. I’ve always felt the best education comes in the form of experience. Give your teams a hands-on opportunity to do something meaningful to your business with the cloud, and see what happens. These hands-on experiences might become game-changing innovations, or they may simply provide some education that your teams harness for their next projects.
6. Celebrate and recognise – Investment in your people’s knowledge and skills will benefit your entire organisation, and surrounding communities—it’s worth talking about! By creating a culture of learning, you are investing in your employees and giving them the opportunity to build their skills. Recognise and celebrate those who achieve mastery through industry certification, which will enhance your culture and encourage others to invest their time. It will also demonstrate to your organisation that you support the building of a learning culture, you hire and invest in the best talent, and will encourage others in the market to come and work for your organisation.
 
Now I can appreciate that the above is a simplified version of what you’ll want to undertake. However, the planning, strategy, and execution of a cloud fluency program will pay dividends for your organisation, as well as your employees’ investment in your organisation’s overall success. Modern cloud-native development is here. The “why” is known; seek and implement the “how” to adopt cloud and train your workforce—both technical and non-technical—to innovate with the cloud. 
 
Maureen Lonergan is Director of Training and Certification for Amazon Web Services (AWS), where she leads a team committed to training diverse cloud builders of today and tomorrow. She helps AWS customers, partners, and employees to gain the skills and knowledge to realize their cloud goals in the age of digital transformation.



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