Genesys, a leading provider of omnichannel customer experience and contact centre solutions, is set to bring hundreds of customer service experts, visionaries and thought leaders to share the latest in best practices and innovation at a summit in Dubai next week.

The G-Summit Middle East, under the theme ‘The Ultimate Customer Journey,’ will take place on April 15 and 16 at the Armani Hotel.

The event will showcase how Genesys innovations simplify the deployment of customer experience technologies from the contact centre to the back office, while bringing expertise, insights and new perspectives on how to manage the customer experience.

It will also feature conversations, presentations and networking with leading authorities in the customer experience field from a variety of industries and geographies.

The attendees will be able to learn about the opportunities and benefits of moving to a single, integrated customer experience platform.

It will also look at how organisations of all sizes can more effectively unify all customer touch points, channels, and interactions while optimising the productivity and satisfaction of agents and employees. - TradeArabia News Service