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Huawei opens region's first customer service centre

DUBAI, September 1, 2015

Huawei has officially opened its first dedicated Middle East Customer Service Center in Dubai, UAE.
 
The flagship store, situated close to the city's financial centre, adds to the company's ongoing expansion in the Middle East, said a statement.
 
The center will cater exclusively to customers using Huawei's flagship device series, providing on-ground services - including home delivery across the entire UAE - that were previously unmatched in the market, it said.
 
Jiao Jian, Middle East presidnet of Huawei's Consumer Business Group, said: "Today we live in a dynamic era where technological progress is revolutionizing how we work, learn, entertain and live. People increasingly view connectivity less as a privilege and more as a necessity in their daily lives.
 
"In delivering the value of innovation - throughout rich product portfolio - to more people across the region, Huawei is committed to offering excellent after-sales support and a one-stop service center for all our customers' needs."
 
The opening of the centre comes on the back of an impressive year for Huawei, whose worldwide consumer sales increased 69 per cent during the first two quarters of the year to $9.09 billion - having closed at $12.2 billion for the whole of last year. 
 
The Middle East has played a significant role in that expansion with Huawei's regional consumer business recording a 48 per cent jump in revenue year-on-year during the first half of the year, said a statement.
 
The total smartphone shipments in the Middle East and Africa are set to total 155 million units this year after increasing 66 per cent year-on-year during the first quarter, according to the latest figures from market intelligence firm IDC.
 
The company recently ranked Huawei as the number two smartphone brand in the Middle Eastand Africa region, weighing in with 8.9 per cent market share - relative to shipments - in 2014.
 
Huawei has already released several popular smart devices this year in the Middle East. Its expansion has been made possible in part by its ever-expanding retail ecosystem which includes partnerships with retail leaders such as Axiom Telecom, SHAS in Saudi Arabia and ABT in Oman, said a statement.
 
The brand's global success has also been fueled by a bold research and development (R&D) agenda. Last year alone, Huawei invested about 14 per cent of its $46.5 billion annual revenue back into R&D, it added. - TradeArabia News Service



Tags: Dubai | Customer | Huawei | service | open | centre |

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