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The Click&Smiles app offers a creative and fun way
to collect customer’s answers.

Daxium launches customer feedback app

DUBAI, June 21, 2016

French-based Daxium, a global world leader in business mobile solutions, has launched an app for the Middle East region which enables any company to improve its business by taking into account their customer’s feedback.

The Click&Smiles app is aimed at companies and organizations such as restaurants, hotels, stores and offices, a company statement said.  

With Dubai expected to be the most competitive city in the Mena region by 2025 (the Economist Intelligence Unit EIU), customer service becomes crucial in any business. Daxium’s app will replace paper surveys by a much more creative and fun way to collect customer’s answers to boost customer service quality.

Aymeric de Guerre, manager at Daxium Middle East said: “We run businesses in a very competitive environment, customers have plenty of options and your competitors are always ready to steal your clients from you. This solution comes to the assistance of professionals seeking to adapt their offer to their customers as much as strengthen customer loyalty for their brands.”

Through this launch, Daxium claims that in order to remain a strong competitor, you’ve got to keep your clients happy: customer feedback software can help you measure and improve satisfaction, identify unhappy customers and get valuable insight from them as to how you can improve your product or service.

De Guerre added: “Ninety-six per cent of unhappy customers don’t complain and 91 per cent of them will simply choose to never do business with you again.”

By using Click&Smiles, professionals are able to customize the application with their own questions, smileys or any icons and to adapt it to their business. It can be deployed in a store, on a counter or a stand. And then, they analyze the feedback thanks to the powerful reports received each week.

The app is easy to implement with no need for wires and Internet and is ready to use in 20 minutes, the statement said. – TradeArabia News Service




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