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Nakheel retail unit rolls out contactless pick-up service

DUBAI, May 18, 2020

Leading Dubai master developer Nakheel said its retail arm has launched a contactless pick-up service at its retail destinations - Nakheel Mall, The Pointe and Ibn Battuta Mall - giving more customers instant access to over 700 retailers and restaurants while social distancing. However, supermarkets and pharmacies are excluded from this service.
 
Nakheel Malls pointed out that Call, Come, Collect was a quick, convenient way to buy a wide range of goods, takeaway meals and Ramadan treats, with no booking or collection fees and an average call-to-collection time of 30 minutes. It operates daily from 12 noon to 9 pm. 
 
On its new service, Nakheel Malls said the process was very simple - Customers place their order by calling the shop or restaurant directly before collecting their items from a designated drive-through pick-up zone. 
 
Once contactless card payment is made, a dedicated team ensures all items are safely placed in customers’ cars before they drive away, it added.
 
Managing Director Omar Khoory pointed out that the new service had been created to support Nakheel Malls' retailers and in response to consumer demand. 
 
"With malls currently operating at 30 per cent capacity and some online orders taking longer than usual, this quick, convenient facility is the perfect solution for customers who want instant access to shops and restaurants. More people can now continue to shop for a wide range of items from some of our biggest retail and entertainment destinations, safe in the knowledge that the whole process is efficient, contactless and hygienic," stated Khoory. 
 
“If similar schemes in other countries are anything to go by, this will be a big hit with retailers and customers, and will become a permanent fixture at our malls,” he added. 
 
According to him, the service offers everything from takeaway food to fashion and everyday essentials to luxury treats.
 
Participating outlets and their dedicated Call, Come, Collect phone numbers are listed on the Nakheel Mall, Ibn Battuta and The Pointe websites and social media accounts, it added.-TradeArabia News Service
 



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