DHL Express, the world’s leading express and logistics services provider, was yesterday presented with a Certificate of Appreciation at the Dubai Quality Awards.

The award was given to DHL as a result of its commitment towards developing and consistently improving robust processes to maintain excellence and service quality.

Dubai deputy ruler Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum presented the certificate to Noel Saldana, Quality Manager, DHL Express, and Derek Tully, Operations Manager, DHL Express UAE.

“All our processes and sub-processes in the UAE are certified to the latest ISO9001:2000 quality standards. This helps to ensure that our employees deliver the best service while customers find it easier to do business with DHL. It is gratifying to see that Dubai Quality Awards, which is known as Dubai’s quality roadmap, has cited our processes as a model in total quality management and best business practices,” said DHL Express UAE manager Janet Jweihan.

“This certificate is a great triumph of our teamwork and will motivate our hardworking staff to continue their efforts to maintain DHL as the first choice for customers,” said Jweihan.

“DHL has been systematically enhancing our customer experience in the UAE through reviews and assessments of our processes based on internal as well as external quality audits, suggestion schemes, market research and customer surveys. Such meticulous management and improvement of processes have contributed significantly, to the evolution of DHL from a document delivery company into a one-stop shop for all transportation and logistic needs,” Jweihan added. – TradeArabia News Service