Amadeus launches airline service fee module
Dubai, July 19, 2008
Amadeus, a global leader in technology for the travel and tourism industry, has announced the launch of the first module of Amadeus Airline Service Fees.
The industry’s first solution to automatically price and collect ticketing fees through multiple channels in compliance with ATPCo and IATA regulations defined for OB Fees.
Amadeus Airline Service Fees comprises two modules. The first one, which is now available, enables airlines to automatically collect ticketing, credit card, and miscellaneous fees in their direct sales channels (airport & city ticket offices, call centre, website).
The second module that is due to be rolled as part of the Amadeus Retailing Platform , will allow airlines to collect credit card fees through their indirect sales channel, the travel agencies.
Amadeus Airline Service Fees is designed to fulfil three goals - increase airlines’ revenues, secure transparency in airlines’ fees collection and boost airlines’ fee management.
"The Amadeus Airline Service Fees solution was developed precisely to solve the issue, quoting a total price including all fees and displaying a complete breakdown of those fees to the final customer/traveller," points out Frederic Spagnou, vice president, Airline Business Group, Amadeus.
An Amadeus 'Show Me the Value' study demonstrated that the automation of service fees processing can provide up to 28 per cent increase in fee revenue and 67 per cent increase in productivity.
Maximising this revenue stream is even more important for airlines seeking ways to increase their ancillary revenues to compensate the surge in their operating costs due to the fuel price hike.
The first module of Amadeus Airline Service Fees solution is now available to all airlines that have adopted the Amadeus Altéa Reservation platform, he added.-TradeArabia News Service