The Address offers 24-hour stay
Dubai, March 30, 2009
The Address Hotels + Resorts, the five-star hotel brand owned and operated by Emaar Hospitality Group, has introduced a 24-hour stay benefit across all its hotels.
This service, which is a marked departure from scheduled 12 noon check-outs followed by hotels world-wide, is currently available at The Address, Downtown Burj Dubai and The Palace – The Old Town, the two properties currently operated by the brand in Dubai.
As per the new benefit, guests opting for suite or club room accommodations can enjoy the privilege of a total 24-hour stay without incurring late check-out charges.
This also means that guests arriving in the evening or even after midnight now have the option of keeping their room for a complete 24 hours without having to follow the traditional check-out time of 12 noon.
“The complete 24-hour stay benefit helps us build further on the one-size-fits-one approach which we have incorporated with The Address Hotels + Resorts brand,” said Marc Dardenne, chief executive officer, Emaar Hospitality Group.
“Meeting the needs of our guests’ individual preferences is part of the brand operational strategy of The Address,” he added.
Yet another customer service introduced by the hotel involves the check-in process, where instead of conventional check-in desks, guests are welcomed upon arrival and escorted directly to their rooms where they can complete check-in formalities.
In addition, complimentary wireless internet is available throughout the hotels.
“We have looked at the times our guests check-in, which is often very late at night, and we estimate that more than 25 per cent of our guests can benefit from this added service,” said Dardenne.
“Our business lounges and fitness centre are also open 24 hours which is another added benefit allowing guests to utilize these facilities at their convenience.”
The new features will be extended to the up-and-coming properties of The Address Hotels + Resorts in Dubai – The Address, Dubai Mall and The Address, Dubai Marina – scheduled to open later this year, as well as in future international openings, a statement said. – TradeArabia News Service