Saudia to expand call centre
Jeddah, August 9, 2010
Saudi Arabian Airlines (Saudia) has announced plans to increase the capacity of its call centre to 200,000 calls per day by the end of this month.
The call centre presently handles 60,000 calls per day.
The airline will launch a major media campaign to encourage people to use its website for various services such as booking reservations, purchases, selecting seats and getting boarding passes, Mohammed Yousuf Jan, the call center’s general manager was quoted as saying in an Arab News report.
“At present only three percent of sales are done through the website,” he said. “We expect that 25 percent of sales would take place through the website by the year 2013,” he said.
He said the arrival of all newly purchased 70 Airbus and Boeing planes would improve the airline’s position to accommodate more passengers and increase flights.
He said call center staff have been instructed to provide utmost care and attention to customers.