FCm migrates operations to Travelport
Dubai, July 11, 2011
FCm Travel Solutions, the corporate travel subsidiary of Australia’s Flight Centre, has migrated its operations in Dubai to the Galileo global distribution system (GDS) of Travelport, a leading travel services provider.
Taking place over a 15-day period, the seamless conversion was a team effort that involved transferring the group’s reservation and ticketing systems from a previous GDS to the Galileo platform, a statement said.
Each of FCm Dubai’s reservation agents received hands-on training in preparation for the new system, enabling a smooth transition post-migration, it added.
As a result of Flight Centre’s world-wide marketing agreement with Travelport, FCm Dubai will gain access to a broader range of products and support services offered globally by the company, with the aim of implementing strategic solutions that can significantly improve agent productivity and streamline mid and back office processes.
“We are confident that Travelport can deliver the next generation of travel technology, matched by unparalleled customer service at both a local and global level,” said Andrew Boxall, general manager, FCm Dubai.
“Our mutual aim is to introduce cutting-edge products into our operations that can meet FCm Dubai’s future needs and bring our success to the next level.”
“FCM Dubai’s migration to Travelport marks the start of a close working relationship and builds on a great partnership of innovation with Flight Centre globally,” said Ghulam Al Balooshi, country manager, Lower GCC, Travelport.
“We look forward to supporting the group’s rapidly-expanding business in the UAE with best-of-breed technology and services,” he added. – TradeArabia News Service