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Gulf Air renews Sabre contract

Manama, October 31, 2011

Bahrain national carrier Gulf Air has renewed its contract with Sabre Airline Solutions, the airline's long-time business partner for a new reservations system software package.

A new multi-year contract for the SabreSonic Customer Sales and Service (CSS) suite of products was signed yesterday at the airline's Muharraq headquarters by Gulf Air chief executive officer Samer Majali and Sabre Airlines Solutions' general manager for Middle East and Africa Maher Koubaa.

'The renewal of Sabre Airline Solutions' contract demonstrates the decades-long relationship between the two travel industry leaders,' said Mr Majali.

'We believe that the new suite of products offered by Sabre not only meet the current needs of Gulf Air but also support the airline's future growth plans. Our ultimate aim is to provide a seamless travel experience to our customers while achieving cost efficiency and better management of our internal passenger service systems. We look forward to continuing working with Sabre.'

Koubaa said Gulf Air is a valued customer and 'we are committed to continue providing it with the industry's most comprehensive passenger service solutions and tools across its operations.

'The SabreSonic CSS suite of products is based on a fully-flexible technology platform that will help Gulf Air customise its products to support its present and future business plans.'

The SabreSonic CSS suite is a wide-ranging passenger service solution that offers end-to-end, fully-integrated customer service solutions - check-in facilities, reservations, ticketing, departure control and load planning - enabling Gulf Air to deliver an enhanced travel experience to its customers.

While it ensures a consistent, seamless experience for the customer from the beginning to the end of their journey, such as booking, ticketing, online and offline check-in, and seat selection, its inventory and reservations management capabilities allow Gulf Air for better revenue management across every channel of distribution in addition to comprehensive reporting and analysis.'

The new suite of products will be installed across Gulf Air's entire network beginning with its headquarters in Bahrain.-TradeArabia News Service




Tags: Gulf Air | Sabre | customer service | Bahrain airline |

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