Gulf Air flights to Basra suspended
Manama, October 26, 2012
Bahrain's national carrier Gulf Air said it has temporarily deferred its services between Bahrain and Basra in Iraq for "commercial reasons."
In a statement posted on its website, the airline regretted the inconvenience this may cause and apologised to passengers affected by the deferment.
Passengers with confirmed tickets were urged to contact the customer services team from the Gulf Air World Wide Contact Centre in the next four days for alternative options.
They are also being requested to contact the centre on 17373737 for any assistance and further information. Passengers have been requested not to go to the airport directly.
The following arrangements have been made for passengers who have booked their tickets on Gulf Air:
Passengers can obtain a full refund. Those holding confirmed tickets for travel will get refunds via the channels through which they originally booked, ie, travel agencies or third-party websites subject to booking conditions.
"Please contact them directly. Please note we will be unable to accept rebooking to a later date at this time," the statement said.
The airline said those holding confirmed tickets could use the ticket value to travel to an alternative Gulf Air destination. Penalty fees, where applicable, for making a change will be waived in this case, it added.
"However, if the value of the new ticket is lower than the value of the original ticket, no refund of the difference will apply. If the value of the new ticket to the alternative Gulf Air destination is higher than the value of the original ticket purchased, the difference in fare will be collected," said the airline in its statement.
Passengers, who have booked tickets (with PNRs), but have not purchased yet will have their bookings automatically cancelled.
Gulf Air last week announced that its services between Bahrain and Iran have been deferred until further notice.
The postponement has become necessary following the delay in receiving approval from the Iranian Civil Aviation Authority for the airline's flight schedule as permitted under the terms of the current bilateral agreement, the airline said.
Gulf Air is hoping to commence flights early next year. Flights to Iran and Iraq had been originally suspended due to interference by both countries in the unrest last year.-TradeArabia News Service