AirAsia X introduces Red Carpet service
Sepang, February 26, 2013
AirAsia X, the long-haul, low-fare affiliate of the AirAsia Group, has expanded its ancillary offerings to include the Red Carpet service, a special service for those seeking a more personalised check-in experience at the Kuala Lumpur Low Cost Carrier Terminal.
The Red Carpet service was launched in March 2012 by AirAsia. The long-haul arm is now collaborating with AirAsia to extend this service to AAX guests departing Kuala Lumpur to its long-haul destinations, a statement from the airline said.
It includes a dedicated check-in counter, priority baggage tagging and loading, access to the plaza premium lounge at the low cost carrier terminal, fast track immigration, security clearance and priority boarding with buggy service to the bay (subject to aircraft parking bay distance) which includes priority baggage delivery upon arrival.
Guest can either pre-book the service online at MR100 ($32.02) or request the service at the airport for a walk-in rate of MR125. The Red Carpet counter is located at counter S25 and S26.
In the event of flight cancellation or delay, guests will be entitled to a full refund or they may transfer the service for their next available flight, the statement said.
Azran Osman-Rani, CEO, AirAsia X, said: “AirAsia X is delighted to extend the Red Carpet service to our guests. Akin to a VIP service, guests may now opt for the Red Carpet service and whizz through the crowd and buggy to the plane and will be accorded a speedier process from check-in to boarding the plane.”
“The Red Carpet service option is an added ancillary value to our long-haul, and low-fare service offerings. We constantly ensure that our guests’ needs are met by improving and enhancing our services. By going the extra mile, we hope to provide a more comfortable and convenient travel option forguests travelling across our network.”
AirAsia X was the first long-haul, low-fare carrier to introduce Premium Flatbed seats, which have standard business class specifications of 20” width, 60” pitch and stretch out to 77” in full recline position.
The Premium flatbeds feature universal power sockets, adjustable headrests and built-in personal utilities such as tray table, drink holder, reading light and privacy screen. Premium seat guests also enjoy premium complimentary products and services including pick a seat, priority check-in, priority boarding, priority baggage, 25kg baggage allowance, complimentary meal and pillow and duvet.
The airline recently introduced the ‘quiet zone’ cabin on all its long-haul flights across China, Taiwan, Japan, Korea, Australia and Nepal. The new service enhancement is exclusively for guests who are above age 12. The cabin features a new ambiance with soft lighting, offering a more relaxing cabin atmosphere, which will ensure a more pleasant journey for our guests.
AirAsia X was recently recognised among the top five best in-flight meals served on-board under the long-haul, low-cost airline category at the 2012 inaugural Skyscanner Asia Pacific Food Awards.
Airlines in the category were rated based on taste, presentation, and value for money. The airlines were voted via a survey conducted on 200 international travelers and bloggers who had flown with these carriers within the past three months from the Asia Pacific region. – TradeArabia News Service