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Queen Alia airport tops in quality survey

Amman, June 7, 2014

Queen Alia International Airport (QAIA) has recorded significant improvements in nearly all 18 service and facility categories under the first quarter Airport Service Quality (ASQ) survey.

This has cemented the QAIA position among the world’s top airports, it stated.

The ASQ Survey is the world’s leading airport passenger satisfaction benchmark program, and covers over 200 airports in more than 50 countries, with over 350,000 passengers interviewed.

According to Airport International Group (AIG), the Jordanian company responsible for the rehabilitation, expansion and operation of QAIA, the prime airport recorded the highest score in improvements within the categories of: Overall satisfaction with the airport; availability of baggage carts/trollies; efficiency of check-in staff; feeling of being safe and secure; and speed of baggage delivery service.

QAIA also ranked 38th from over 200 airports worldwide, and registered an overall satisfaction score of 4.42 out of a possible 5 - a notable improvement compared to 4.23 during the previous quarter. Furthermore, with regards to luggage delivery speed, QAIA earned an impressive 4.13 score, up from 3.99 during the last quarter.

Commenting on the recognition, AIG CEO Kjeld Binger said: "At AIG, we strive to continuously push the boundaries to improve on our service levels, deliver excellence across all aspects of our operations and ensure an unrivaled passenger experience."

"As such, we are truly honored to have been recognized by such a highly reputable entity, especially given the short period of time since the inauguration of QAIA a little over a year ago," stated Binger.

“These proud achievements recorded during the first quarter are the result of the collective efforts of our partners, stakeholders and the remarkable men and women who have been working across AIG’s different departments towards setting QAIA as a strong contender on the global aviation map, and to them we are extremely thankful,” he added.-TradeArabia News  Service
 




Tags: Survey | Queen Alia airport |

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