Bahrain Airport Services shifts to new Altea system
Manama, July 1, 2014
Bahrain Airport Services (BAS) has announced migration to Altea Departure Control System for flight management and customer management.
The migration is part of BAS information and communications technology (ICT) strategic plan to replace legacy systems with state-of-the-art IT solutions, reported the Gulf Daily News, our sister publication.
A BAS spokesman said the upgrade to Altea will improve efficiency in handling the flights processing operations, both passenger services and load control.
It will further enable BAS to provide better services to the customers as Altea is designed to efficiently handle multiple flights from different airlines using a single application sign-in, this feature reduces dramatically the training time required to operate the system and hence improve operational staff productivity and readiness.
"The Altea project is one of the most challenging ones we undertook recently, since it involves the migration of some 10 of our customer airlines from the currently used Amadeus RTB system," said BAS senior manager for ICT Mohamed Abousaif.
"BAS formed a highly qualified implementation team consisting of experts from various BAS departments mainly BAS ICT, Traffic and Training departments.
"The implementation started in June last year and was planned to be completed by first quarter of this year.
"However, like all other projects, we had to overcome few unexpected obstacles - both operational and technical.
"We are now sure of completion according to the plan by the middle of the month," he added.
BAS acting chief executive Salman Al Mahmeed said the system enabled BAS to provide "an exemplary travel experience to passengers further enhancing customer experience at Bahrain International Airport".-TradeArabia News Service