Bahrain Airport Company (BAC) has launched a new initiative to gauge passengers' satisfaction levels with facilities and services provided at Bahrain International Airport (BIA).

The 'HappyOrNot' kiosks at the departure and arrival halls are a customer-friendly tool that capture feedback from passengers, reported the Gulf Daily News, our sister publication.

"Through this new technology, a first for Bahrain, we hope to capture maximum passenger feedback which would ultimately provide us with more accurate results than manual survey tools," BAC chief airport operating officer Mohamed Thamir Al Kaabi said.

"The focus will be areas such as shopping experience, food and beverage, efficiency of check-in and immigration services as well as general cleanliness and up-keep of communal areas."

BAC is the authority responsible for enhancing BIA and increasing the airport's contribution to the local economy.

In its operational role, BAC is responsible for elevating the airport's operations, infrastructure and services. – TradeArabia News Service