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Flydubai...focusing on customer satisfaction

Flydubai invests $50m to improve customer service

DUBAI, June 22, 2015

Dubai-based Flydubai is looking to enhance its customer experience with the signing of a $50 million agreement with Radixx International, a provider of cloud-based reservation and distribution systems for airlines.

The agreement includes a license for flydubai to access and modify the Radixx Air Passenger Services System (PSS) source code and ongoing customer service system, offering the airline control over its core software solutions by integrating the best-of-breed systems with Radixx’s robust and cutting-edge technological platform.

The agreement will also see the formation of a dedicated team and facility within flydubai to further develop the capabilities of Radixx’s Air PSS and create the best PSS in the world, optimised for fast-growing airlines.

Flydubai plans to further develop capabilities including offering the full suite of products across all distribution channels and provide more ancillary services as a part of the offering, to make travelling with flydubai an outstanding experience. Customers will also have numerous options to pay for their travel through integration with a variety of payment partners.

Ghaith Al Ghaith, CEO at flydubai said: “As flydubai enters into its next stage of development, we seek partnerships that not only meet our current requirements but those that support our future growth. Customers remain the core focus of our business and consistently delivering a seamless service is critical – this starts from booking their journey, to disembarking the aircraft at their destination. Through this $50 million investment, we aim to create a customised and easily scalable platform both in terms of functionality and volumes which support our deeply tailored, flexible customer offering that meets the evolving needs of the business.” – TradeArabia News Service




Tags: Customer | service | Flydubai |

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