Elite Hospitality Group has managed to increase the number of Google reviews by an impressive 878 per cent, from only 51 reviews in 2014 to 499 in 2016, recent data showed.

Knowing how crucial it is for hotels to bring guest feedback into its daily operations, Elite Hospitality
decided to sign up for TrustYou Stars as a way to get more direct feedback and create better visibility
within search rankings.

According to figures released by TrustYou, the world’s largest guest feedback platform, the group was able to:

● improve the response rate by a remarkable 60 per cent
● increase the overall TrustScore by 4 per cent
● receive 2.5 per cent more positive reviews in 2016 compared to previous years
● turn the TrustYou survey into their second most important review source

Meena Gurung, marketing executive at Elite Hospitality Group said: "Being able to monitor guest reviews gives us the opportunity to see things from our clients’ perspective and focus on elevating our service levels. This way, we are making sure that negative issues that have already been communicated don’t occur again in the future.”

The Elite Hospitality Group is a leading name in the hospitality business in Bahrain and currently operates four All Suites Hotels and three Luxury Residences. The group offers a wide variety of lifestyle accommodations to its guests, catering to both the business and leisure traveller.

“We are proud to be working with such a driven hospitality group, who cares deeply about the guests’ feedback and their experiences“, said Philipp Hahn, TrustYou’s senior director enterprise sales for EMEA. “Elite Hospitality Group is a clear example of the value that our platform brings in matters of operations, visibility and positive online reputation." - TradeArabia News Service