In a move to better serve its customers across Algeria and beyond, Air Algérie has now migrated its reservation, inventory, ticketing, revenue management, loyalty, payment, departure control and digital capabilities to the Amadeus Passenger Service System.

This change is part of a landmark 10-year transformation program, initiated by Air Algérie in 2017, to upgrade most of its operational and travel management systems in partnership with Amadeus.
 
Now serving nearly six and a half million passengers annually, the move to the Amadeus Altéa Suite will provide Air Algérie with a unique, integrated solution for managing its mission-critical platforms while protecting the airline’s key business functions as it continues to expand.

This will also support Air Algérie in getting access to new markets and travel partners, delivering integrated, yet flexible solutions, ensuring choice, simplicity and better travel experience for passengers throughout their journey. The use of the Amadeus platform will also enable the airline and travel agencies to reach more customers and take control of their payment processes.

Zohir Houaoui, head of Commercial Division at Air Algérie, said: “The migration to the Amadeus Altéa Suite is a great achievement and a very good example of synergy between Air Algérie and Amadeus teams. As a result of using this new generation platform, we expect to provide our customers the best travel experience on the one hand, and to optimise our costs, simplify our internal procedures, automate our processes, and develop new partnerships on the other hand. Although a migration of an operational and travel management system is a complex process, the challenge was met thanks to the efforts of all Air Algérie’s employees who embraced this great change. Our next step with Amadeus is to complete the program in its entirety and an important part of it would be the implementation of digital payment in Algeria.”

Maher Koubaa, vice president, Airlines Middle East, Turkey and Africa at Amadeus IT Group, added: “Airline passenger service systems are mission-critical for any carrier, enabling airlines to grow and optimise their revenues with speed and efficiency. They are also highly-complex systems that require a great deal of technical expertise in today’s digital world. Over 200 airlines around the globe are already using the Amadeus Passenger Service Systems and we look forward to cooperating with Air Algérie to develop its competitive edge and achieve its expansion plans.”

This partnership comes at a time when airlines are seeking to optimise their business processes through more intelligent management systems. With the latest migration, impacting customers in Algeria, North, Central and East Africa, Asia, America and Southern Europe, Air Algérie has made clear its intent to modernise its management tools and information systems to improve the customer experience. - TradeArabia News Service