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Prologic First offers solutions to enable WFH for hoteliers

DUBAI, April 7, 2020

In a world hit hard by Covid-19, the work from home (WFH) is a long-term reality for most businesses and hotels are no exception. However, it is important to look beyond today. 
 
For managing essential functions in times of lock down as well as future business continuity, leading technology solutions provider Prologic First offers a comprehensive array of WFH solutions ranging from options for back-office staff to sales and reservation teams.
 
Amlan Ghose, managing director of Prologic First, explained: “Even if your hotel is locked down and your employees are unable to get to work, your back office needs to function. You need to follow up on debtors to bolster your cash-on-hand, you need to pay essential suppliers so that they stand by you when you are back in business, you need to pay salaries and manage HR functions so that you do not lose talent without whom restarting will be harder and you still need to worry about statutory compliance.”
 
Considering the above there are many questions that arise. Are hotelsable to do all this? Does its IT allow it to? If IT is capable and the team is able to WFH, how secure is the hotel's system? How well protected is the hotel against unauthorised intrusion?
 
Ghose stressed: “Our popular hospitality ERP, Web Prol’IFIC, that is used at 1,000+ sites, is web based and multi-property. You may host it in your private data centre or may use it off our public cloud. In either case, you will get rich functionality and high performance. More important, you will be secure. The application works over secure Internet (SSL enabled), access is restricted to authorised users down to the feature level and access may be restricted so that only recognised IP addresses are allowed to access the system.”
 
Similarly, what are hotels doing to ensure that they have guests when the lock down is lifted, and life returns to normal? Are they taking bookings? If yes, how confident are they of their latest availability? Are all their reservation agents referring to a single image of availability so that they do not have situations of overbooking, under booking or double booking?
 
Ghose stated: “To do all the above, you need a cloud-based PMS connected, via a channel manager, to the online portals and your own brand web site. We already have a system in place. Mycloud is a cloud service that you subscribe on a pay-as-you-use basis. By using mycloud you can ensure that your hotel reservations system is fully operational even when your hotel is not. Not just at this moment, when cities and countries are under lock down, but also after the lockdown is lifted. Afterall, WFH is being forecasted as the way of the future.”
 
A big benefit of using cloud-based systems is that hotel managers and owners get visibility into the operations and management information of their hotel or chain. There is no need to depend on staff in office to provide answers. Users can seek them themselves.
 
Trusted by global hospitality leaders, Prologic First has been at the forefront of providing multi-functional innovative technology solutions for hotels for more than two decades serving clients in over 40 countries. In addition to the most comprehensive hospitality cloud solutions, Prologic First has been a pioneer in hybrid and on-premise hospitality technology solutions and is the technology partner of choice for many leading hotels in the region and worldwide. - TradeArabia News Service



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