Japanese commercial vehicle manufacturer UD Trucks is all set to open its brand-new state-of-the-art service centre in Mussafah, Abu Dhabi, in co-ordination with its distributor Al Masaood Commercial Vehicles and Equipment.
This new facility will double the brand’s servicing capacity in comparison to its previous facility, providing service space for 30 trucks and 12 body repairs. The number of technicians has also increased substantially – from 21 to 39, said senior executives of UD Trucks and Al Masaood at a meeting ahead of the launch of the new facility.
The officials including UD Trucks Senior Vice President Jacques Michel, UD Trucks Middle East, East & North Africa President, Mourad Hedna, along with Hani Tannir, CEO Group Industrial at Al Masaood, focused on ways to deliver the quality customer service and after-sales support to the Abu Dhabi and Al Ain communities through this new service centre.
This soon-to-be-launched facility will help UD Trucks to meet growing demand without compromising on quality or customer satisfaction, and by putting a high value on uptime, they added.
Hedna said: "At UD Trucks, we strive to provide uncompromising service support, which means adhering to efficient and clear standards. The unwavering premium service that we aim to deliver needs to be complemented by having the right instruments to execute our approach."
"We firmly believe that our long-standing partner, Al Masaood, will serve our customers in their newly established location with unmatched tenacity, providing excellent aftersales services and ensuring our promise, To Go the Extra Mile," he stated.
Mohammed El Zeftawi, General Manager of Al Masaood Commercial Vehicles and Equipment, said: "Al Masaood CV&E Division and UD Trucks have enjoyed a long-lasting relationship that is built on a shared vision of offering customers sustainable end-to-end sales and aftersales services.
Our much-anticipated M40 facility will help us achieve our common objectives and will further strengthen our relationship."
"Besides offering excellent after-sales services on a larger scale, the new workshop also has a sizable parts warehouse, which will greatly reduce turnaround time, further enhancing the overall customer experience," noted El Zeftawi.
"We look forward to continuing to build our partnership with UD Trucks, which was established in 1981, as part of our commitment to consistently improving the experience of our customers in the region," he added.-TradeArabia News Service