ServiceNow and Aramco Digital have signed a Collaboration Agreement aimed at expanding AI-powered workflows and accelerating enterprise transformation across Aramco’s global ecosystem.

Under the agreement, Aramco Digital will use ServiceNow as a foundational platform to standardise and govern digital workflows across affiliates, subsidiaries and joint ventures operating in more than 50 countries.

 The initiative is designed to reduce fragmentation, modernise business processes and establish a consistent AI-enabled foundation that can scale across the organisation.

ServiceNow, which processes more than 100 billion workflows annually for major enterprises worldwide, will support Aramco Digital’s efforts to improve efficiency, strengthen governance and increase operational consistency.

The collaboration will focus on four key areas.

AI-powered workflows will enable greater automation across enterprise systems, reducing manual processes and improving execution.

Customer experience initiatives will seek to strengthen service management and engagement through unified, CRM-driven solutions.

The agreement will also support the standardisation of group shared services, helping reduce duplication and establish more consistent business functions across the organisation. In addition, the companies will focus on enterprise resource planning (ERP) modernisation, targeting legacy systems to reduce technical debt, improve cost efficiency and support scalable digital growth.

The agreement forms part of Aramco Digital’s broader efforts to advance digital transformation and create a more integrated technology foundation across the wider Aramco ecosystem. -TradeArabia News Service