UAE’s Ministry of Economy has launched the first phase of registering commercial agencies electronically in line with its programmes aimed at enhancing the customer experience.

“This initiative is part of the Ministry's efforts to further strengthen the business environment of the country, and enhance its competitiveness on a global scale,” said Sultan Al Mansoori, UAE Minister of Economy.

“The electronic registration of the commercial agencies will also enhance the competitiveness of the various sectors, and create a more robust environment for foreign investments by drawing on the efficiencies ensured through the incorporation of modern technology,” he added.

The number of registered commercial agencies in the UAE has increased from 4,378 in 2010 compared with 4,198 in 2009, a statement said. Of these 2,668 were in Abu Dhabi, 1,516 in Dubai and 194 in Sharjah and other Northern Emirates.

The number of commercial agencies registered in 2010 was 462 (324 in Abu Dhabi, 111 in Dubai and 27 in Sharjah and other Northern Emirates).

"Many international companies have established operations in the UAE leveraging the attractive investment environment the country offers. Customers prefer to interact with the commercial agency directly, especially for the advantage of swifter and efficient after sales services," said Al Mansoori.

He added that the Ministry is committed to enhancing public awareness on the excellence culture among all the departments, and is using the latest technologies to drive this objective.

Humaid Bin Butti Al Muhairi, executive director of commercial affairs in the Ministry, said: “The Ministry strives to implement its strategies effectively and efficiently for the benefit of the public. The commercial Affairs Department plays an active role in proposing policies, and in designing, implementing and monitoring procedures related to commercial issues including the registration of commercial agencies.”

He added: "The first phase of registration includes a new monthly consignment that aims at assisting customers in providing them with better services. This service also enables the Ministry to archive as much data as possible electronically in line with our efforts to shift completely to being an e-services provider.”

Al Muhairi said that the second phase will include all services such as renewals and modification. – TradeArabia News Service