Bahrain-headquartered Silah Gulf, a regional business process outsourcing company and customer experience provider, has grown its business proposition and client base, and extended its leadership team last year.

Silah was launched in 2009 as a joint venture in the Middle East region by UK-based Merchants and Bahrain's eGovernment Authority and has operations in Bahrain, Kuwait and the UAE.

Silah chief executive Ricardo Langwieder-Gšrner told the company's management team at an offsite meeting held at the Al Bander Resort that they had even larger and ambitious plans for the year and beyond, reported the Gulf Daily News, our sister publication.

"We are at a paradigm shift, transforming ourselves from a local onshore call centre provider to becoming the leading customer experience solution provider in the Gulf," he said.

"Together with our leadership, board members and business partners support, Silah has set the fundamental mandate and plan to turn our common vision in becoming a regional leader in our industry over the next years into reality," he noted.

"Silah will play a leading role in profiling Bahrain as a preferred hotspot for GCC outsourcing services, creating development opportunities for local talent in the kingdom," stated Langwieder-Gšrner.

"In order to meet our vision and objectives we need to stand firm in our values and beliefs in striving forward to excellence and adding value to our customers in Bahrain and the GCC and our key assets - our people," he added.

Senior members of the team reviewed the results and discussed initiatives that will unify a strategic vision for Silah's way forward.-TradeArabia News Service