Etihad Airways, the national airline of UAE, has welcomed 41 Omani guest service agents to its airport operations department as part of its on-going recruitment drive in Oman launched in 2012.

Guest service agents are responsible for providing high quality customer service to passengers throughout their journey including check-in, transit and boarding. They also ensure Etihad Airways’ outstanding customer service standards, and flight on-time-performance, are consistently maintained.

Their specific duties include all flight handling activities, such as weighing and checking in baggage, issuing boarding passes and luggage labels, and allocating seat numbers, a statement from the airline said.

An agent’s primary function is to ensure the safety and security of passengers at the airport at all times.

Richard Hill, chief operations officer, said: “We are delighted to welcome even more Omanis to Etihad Airways, this time as guest service agents. We know that their warm and friendly demeanour will be instrumental in assisting our passengers from the moment they enter the airport until they take off. ”

“Etihad Airways has such a fantastic reputation as a fair and supportive employer in the Emirati community, and I am very excited to join an airline that has achieved so much in a few years,” Maher Al Riyami, a new Omani guest service agent said.

The Etihad Airways' Omani recruitment campaign has reached its target of employing 400 Omani Nationals by end of 2012 and recently won the Recruitment Programme of the Year Award at the Middle East HR Excellence Awards. – TradeArabia News Service