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Sultan Ahmed bin Sulayem

Dubai Customs launches Smart Workplace

DUBAI, November 29, 2016

Dubai Customs has officially launched the Smart Workplace Platform that aims to turn traditional services into a unique user experience to reduce time and cost as well as boost custom transactions.

Sultan Ahmed bin Sulayem, group chairman and chief executive officer of DP World explained that the new smart workplace will accelerate the process of finalizing customs declarations and reduce the time from 4 to 5 minutes instead of 20 to 40 minutes. Declarations consumed an average of 1.76 million man-hours annually and now, using the new smart platform, the number is reduced to only 360,000 man-hours; which means a five-fold reduction.

“This will help boost customs transactions and increase Dubai non-oil trade which witnessed a 17 per cent increase during the first half of 2016 compared to the same period in 2015” bin Sulayem added.

The new smart workplace will also help companies save Dh68 million ($18.5 million) annually. This will help raise client satisfaction and boost Dubai Customs further to maintain its position being the top department on the happiness index, according to Smart Dubai Office.

“Dubai Customs is always proactive when it comes to clients’ satisfaction. This is what gained it the first place on the Happiness Meter at 95 per cent “bin Sulayem explained.   
 
“DP World carries out about 18 million transactions annually or 50,000 transactions daily. This huge number encourages us to always look for more innovative ways to handle this job” he concluded.

Juma Al Ghaith, executive director of Customs Development Division at Dubai Customs said: “We, at Dubai Customs, seek the best partnership approaches with our clients to achieve the highest levels of client satisfaction and to help boost Dubai’s economy.”

“Dubai Customs is the first defence line that protects the economy and health of our society. We always seek best ways that facilitate our job and reduce time and cost which will reflect on a better clients’ performance and their ROI. This initiative will also support Dubai’s efforts in hosting Expo 2020 through the facilitation of customs transactions and processes,” he explained.

“The number of declarations carried out through the new smart workplace witnessed a 53 per cent increase from May to November which resulted in a 100 per cent client satisfaction last September compared to 93 per cent in May. Also, the number of companies using the new workplace increased by 78 per cent between April and October, with 80 per cent increase in using the workplace for customs declarations.

“The new initiative is a platform that turns traditional online services into smart services through restructuring the services and declarations and improving interaction and usability,” he noted.

“The new smart workplace will provide the clients with a number of smart tools that will reduce their time and cost and increase the number of customs declarations. The number of companies using the new workplace rose by 74 per cent, and the number of users rose by 78 per cent during the period between April and October,” Al Ghaith concluded.

Dubai Customs awarded the first ten users and the top five companies using the Smart Workplace since its launch in May until November. They were awarded with Dubai Customs memorial shield and appreciation letters. – TradeArabia News Service




Tags: Dubai Customs |

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