The Department of Economic Development – Ajman (DED-Ajman) in the UAE recently completed its Unified Automation Platform initiative, resulting in automation of its administrative and customer services.

The initiative is part of Ajman's Digital Transformation Plan 2017 - 2022, a programme launched with an aim to help provide people with innovative and smart digital services that are both fully automated and financially efficient.

DED-Ajman has plans to further enhance government services via the streamlining of procedures, which can increase efficiency and productivity--in line with the goals of digital transformation and in adherence to the emirate's move to create guidelines and standards to facilitate smoother business transactions and meet the needs of the local community.

It also intends to launch and implement a series of quality-based projects, including the launch of 50 eServices in 2017, which is currently being. To date, a set of 12 new services have already been launched, while other services will be launched within the next few months at the average of 12 services per service pack.

Yaqoub Yousuf Rasheed, director, IT Department, DED-Ajman said that the Unified Automation Platform reflects the future vision of developing strategic guidelines to enable the department to provide smart digital services that meet the needs of investors, government and private sectors and the community.

He pointed out that the project has contributed to transforming the traditional administrative and customer services into a more digital approach, thus creating a solid foundation for harnessing ICT systems to provide innovative services that are in line with the department's commitment to support the efforts of UAE government and the emirate of Ajman towards digital transformation.

“The initiative has been highly valued as one of the largest projects under the umbrella of the IT Department, which aim to develop innovative electronic and smart services. We prepared a detailed study to ensure the achievement of the objectives at the level of the department’s structural frameworks, including the business processes, IT systems and technical infrastructure while also meeting the requirements of smart transformation and streamlining the government procedures that would enhance the attractiveness of the local investment environment,” said Rasheed.

“The successful implementation of the Unified Automation Platform project is an important addition to our efforts to use advanced technology in promoting the business environment in Ajman. The development of digital infrastructure and smart and innovative services that support the efforts to facilitate business transactions is one of the strategic priorities to build a sustainable competitive economic environment in line with Ajman Vision 2021,” Rasheed concluded. – TradeArabia News Service