Tanfeeth, a fully owned subsidiary of the Emirates NBD Group and first shared business service in the GCC, has won the ‘Best in Class Center, 101+ Seat’ award at IQPC’s Call Centre Middle East Awards Ceremony. 

 

The award recognises Tanfeeth’s superior call centre operations and validates the company’s innovative customer-centric business model and service quality, said a statement.

 

It was presented to Kazim Jessa, chief executive of Credit Operations, Tanfeeth at the IQPC Call Center Summit Middle East, attended by leading global call centre organisations and industry experts who came to collaborate and share ideas on a spectrum of call center functions.

 

Suhail Bin Tarraf, CEO of Tanfeeth, said: “We are honoured to receive recognition for our continued commitment to service excellence. 

 

"At Tanfeeth, we have set a benchmark in the regional shared services industry due to several factors, including our forward-thinking HR model, a vibrant and engaging work culture, a robust talent pipeline fortified by investing in our people’s learning and development, lean and efficient processes, and most importantly, a purpose that starts and ends with a customised world-class customer service experience to the highest level of competency.”

 

Tanfeeth’s call centre operations continue to set competitive standards in customer services in terms of consistency, service quality, resolutions and satisfaction. 

 

With customer-centricity at its core, Tanfeeth’s call centre operations matrix includes end-to-end processes in terms of customer service delivery and efficiency according to global best practices founded upon a ‘lean’ operating model. - TradeArabia News Service