Gulf Business Machines (GBM), the region’s leading IT solutions and service provider, recently organised a seminar on business process management (BPM) for the banking industry in Dubai.

The event featured a presentation on best practice by Farrukh Humayun, vice president and director of shared business platforms at PNC Bank, the fifth largest financial institution in the US.

As part of his presentation, Humayun shared his experiences and demonstrated how banks can become process focused, prioritise projects and involve their customers in BPM initiatives.

Humayun was responsible for managing and defining the methodology of BPM projects for National City Bank, now part of PNC Financial Services.

He currently leads PNC’s centre of excellence for BPM and business risk management (BRM). – TradeArabia News Service