The Department of Economic Development - Ajman will launch its ‘Customer Happiness Week’ initiative on April 9 to run until April 13 at the Al Hamidiyah Customer Service Centre.

The celebration is expected to help further drive DED-Ajman's commitment to enhance and reinforce channels with customers, identify the challenges they face and help develop solutions to ensure their happiness, which is the ultimate goal set by the wise leadership of Ajman.

Activities planned for the celebration include the implementation of smart educational platforms that have been designed to introduce the use of electronic services--positioning them as a strategic tool to ensure customer happiness. ‘Customer Happiness Week’ will also see the holding of a series of meetings between employees and customers to further reinforce communication channels between them.

 A special programme is also set to take place to honour customers who have made very resourceful suggestions and also to give recognition to the key contributions and excellent performance rendered by some of the department's employees, especially in their efforts to address customers' needs. DED-Ajman will also be conducting a survey to measure customer satisfaction for the quality of services provided, with the highest levels of excellence and innovation in check.

Majed Nasser Al Suwaidi, director of Customer Relations Department said, “‘Customer Happiness Week’ represents our long standing commitment to support national efforts to enhance people's happiness and ensure society's wellbeing. The celebration is inspired by the goals and objectives set forth in ‘Ajman Vision 2021,’ particularly in the move to build a happy society through the achievement of customer satisfaction and to inspire those working in the government to perform excellently and provide world-class high-quality services.”

“This weeklong celebration proves that DED-Ajman remains steadfast in its commitment to strengthen communication channels with customers and deliver services that meet their expectations, which are essential factors to achieving their happiness and satisfaction.

“The event also consolidates our efforts to play a significant role in the move to build a prosperous economy and ensure the wellbeing of Ajman residents. We are looking forward to providing a unique and distinct experience for customers in the service centres, which is in line with the directives of Sheikh Ahmed bin Humaid Al Nuaimi, chairman of DED-Ajman, to conduct customer transactions with speed, accuracy and efficiency with the highest standards of quality. We are working continuously on the development of our services and programs based on a national vision and strategy to ensure happiness and welfare for the residents and the society in Ajman,” concluded Al Suwaidi. – TradeArabia News Service