Saturday 29 February 2020

ACDelco plans to expand service centre network

DUBAI, April 25, 2018

ACDelco, a leading American automotive spare parts brand, is set to announce major expansion of its service centre network in the region during Automechanika Dubai 2018, to be held next month, in Dubai, UAE.

Automechanika Dubai 2018, the largest exhibition for the automotive aftermarket and services industry in the Middle East and Africa region, will be held from May 1 to 3, at the Dubai International Convention and Exhibition Centre.

ACDelco has also announced its sponsorship of the event, as the ‘Official Auto Service Center’ partner for the exhibition, said a statement.

As part of the brand’s participation at the region’s largest international automotive trade show; ACDelco is set to make a series of milestone announcements regarding its major expansion efforts to its network of customer-facing ACDelco Service Centers across the GCC, it added.

As part of its commitment to enhance its customer service and experience, ACDelco will announce a new strategy to further expand its service centre network across the GCC through the opening of new certified ACDelco Service Centers. The expansion strategy aims at increasing the number of certified service outlets across the region, increasing customer’s access through a wider geographic presence, it said.

Further underscoring its business ambitions and commitment to its trade and end user clientele, ACDelco’s presence at the event will showcase what a modern ACDelco service centre looks like with a representation of the service centre’s look and feel.

Trade visitors will have the chance to get acquainted with the concept, and ACDelco’s team of representatives will be on hand to answer their queries with the full suite of business solutions that the new strategy offers, including but not limited to ACDelco parts, technical certification as well as expert advice on ACDelco Service Center requirements  

ACDelco, which offers high grade replacement parts for a wide range of brands and vehicles including American, Japanese and other Asian car makes, will also use its participation at the region’s largest international automotive trade show to connect with other industry stakeholders and highlight key issues such as the need to protect consumers from counterfeit products.

Mohammed Al Fayyad, customer care and aftersales director for General Motors, said: “As a global leader in automotive replacement parts and related services, ACDelco’s focus has always been on building a reputation not only as the number-one source for quality auto parts but also as the go-to brand for the most convenient automotive aftersales service.”

“This is why it is so important for us to constantly improve our offering to customers with more certified service outlets and continued training for our expert technicians. Our new expansion strategy will increase our network footprint by 50 per cent in the region within a year, and help us enhance our customer service and ensure that we continue to offer them the very best in certainty and peace of mind,” he said.

“The event is the only platform to announce our exciting expansion plans. As the exhibitions’ Official Auto Service Center Partner, we are confident that such a prominent role in the largest automotive aftermarket trade show in the region will help us showcase our concept and connect with key exhibitors and trade visitors,” added Al Fayyad.

ACDelco proudly offers more than 90,000 parts across 37 products lines, including but not limited to maintenance parts such as car and truck batteries, spark plugs, oil filters, air filters, wiper blades, and brakes, as well as repair parts such as alternators, radiators, chassis and heating/cooling components, it said.

In addition to covering all of GM’s vehicles with auto parts of OE specifications, ACDelco Professional aftermarket auto parts and products also manufactures original and high-quality spare parts for many other car makes and models, including Japanese, Korean, European and American brands, for which it offers fit, form and function at a more affordable price, it stated. – TradeArabia News Service

Tags: | service | Network | centre | expand | ACDelco |

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